Statistics
Below are performance indicators and service level targets specific to your entity's API platform. These are published daily with data from the last 3 months of service.
The following availability indicators have been established:
- Interface availability time (% service time minus % downtime).
- Time of NO availability of the interfaces (seconds that have been stopped over total of 24 hours).
In addition, the following performance indicators have also been established:
- Average daily time (in milliseconds) per request for payment initiation services.
- Average daily time (in milliseconds) per request for account balance queries (account balances, payment transactions, funds confirmation transactions).
- Daily error rate (no. of error messages among total operations).
To demonstrate that these parameters are as stringent as those defined for the user interface, comparative data is displayed for both the APIS dedicated channel and the direct channel available to users.
You can download a file with all this data in csv format, from here CSV
Availability of interfaces
Calculation of availabilities
The percentage of downtime is calculated using the total number of seconds of the interface in which it has been stopped over the total of 24 hours. The period starts and ends at midnight.
A "stopped" interface is defined when five consecutive requests for payment initiation, account information or funds confirmation have not been responded to within 30 seconds from one or more PISPs, AISPs or CBPIIs. In this case the downtime is considered to be the time of receipt of the first request in the series of five in which there was no response until a correct response is produced.
The Cecabank platform records the times of each transaction and distinguishes the channel through which the transaction was executed. This tool will be used to extract the times of each of the operations, both the channel dedicated to the APIS and the direct channel available to the PSU. Each API operation is referenced with a transaction code. Similarly, for the direct channel there were previously differentiated transaction codes for each operation.
The procedure for making the comparison is as follows: it will be extracted daily, taking the list of transactions for each channel, the times defined in the previous point and the times and percentages of unavailability.
Response times
Account Information Services
Confirmation of funds Services
Account Balance Services (*)
(*) Account Balance and Payment Transactions.